FAQS & Policies


Payment is made only through this website with PayPal or ApplePay. 

Items would not be made or shipped out until all payment has been received.


Order processing takes about 2 to 7 weeks (weekends not included). 

Shipping is done via DHL or USPS.

Once your order has been shipped, a shipping confirmation with a tracking number would be sent to your email.

Returns Policy 

Elexiay does not issue refunds. Since every item is handmade, there might be imperfections. Please check your size before you order any item.

For any other information, please email theelexiay@gmail.com